Terms of Service

Aria is a software application powered by artificial intelligence and large language models. Aria is not a human being. Aria is not sentient, does not possess consciousness, and does not experience emotions, feelings, or subjective experiences of any kind.

While Aria is designed to engage in personalized, conversational interactions and may use language that sounds empathetic, caring, or emotionally responsive, these are generated outputs based on statistical patterns in language data. They do not reflect genuine understanding, emotional connection, or personal concern.

Aria is not a therapist, counselor, psychologist, psychiatrist, or any other licensed mental health professional. Aria is not a physician, nurse, or any other licensed medical professional. Aria is not a lawyer, financial advisor, or any other licensed professional.

Aria does not provide and should not be relied upon for:

• Medical advice, diagnosis, prognosis, or treatment recommendations
• Mental health counseling, psychotherapy, or psychiatric evaluation
• Legal advice, legal opinions, or legal representation
• Financial planning, investment advice, or tax guidance
• Emergency services or crisis intervention
• Any advice, guidance, or recommendation that would ordinarily require a professional license, certification, or specialized training

Aria’s responses are generated by artificial intelligence models that produce outputs based on statistical patterns in training data. As a result:

• Aria’s responses may be inaccurate, incomplete, misleading, outdated, or entirely fabricated.
• Aria may present false information with apparent confidence. This is a known limitation of AI technology commonly referred to as “hallucination.”
• Aria may generate responses that are inappropriate, offensive, or inconsistent with previous statements.
• Aria does not have access to real-time information unless explicitly stated and should not be treated as a source of current facts, news, or events.

You acknowledge and agree that:

• You will not rely on any response from Aria as a sole or primary source of factual information.
• You are solely responsible for independently verifying any information, claims, suggestions, or recommendations provided by Aria before acting on them.
• Any decisions you make based on Aria’s responses are made at your own risk and are your sole responsibility.
• You will not use Aria’s responses to make decisions that could have a material impact on your health, safety, finances, legal standing, or the health and safety of others.

Aria is designed to provide engaging, personalized conversations and to remember details about your interactions over time. While these features are intended to create a more meaningful user experience, they do not create a genuine interpersonal relationship.

You acknowledge and understand that:

• Aria cannot form a real emotional bond with you. Any appearance of emotional connection is a product of AI-generated language, not genuine feeling or attachment.
• Aria’s memory of your previous conversations and personal details is a software feature designed to enhance user experience. It does not indicate that Aria “cares about” you or has a personal investment in your wellbeing.
• Aria’s proactive messages (such as following up on events you’ve mentioned) are triggered by automated pattern recognition, not by genuine concern or initiative.
• Interactions with Aria are not a substitute for human relationships, human companionship, human emotional support, or professional care of any kind.

We strongly encourage you to maintain and prioritize connections with friends, family, and other people in your life. While Aria can be an enjoyable conversational companion, over-reliance on AI for emotional support carries risks including:

• Reduced motivation to seek or maintain human relationships
• Unrealistic expectations about the nature of your interactions with AI
• Emotional distress if the Service is interrupted, modified, or discontinued
• Delayed access to professional help when it may be needed

If you find that your use of Aria is negatively affecting your relationships, mood, daily functioning, or mental health, we encourage you to reduce your use and consult with a qualified mental health professional.

Aria includes automated systems designed to detect language that may indicate self-harm, suicidal ideation, or intent to harm others. When such language is detected, Aria will provide relevant crisis resources including but not limited to:

• 988 Suicide & Crisis Lifeline: Call or text 988 (available 24/7)
• Crisis Text Line: Text HOME to 741741
• National Domestic Violence Hotline: 1-800-799-7233
• Emergency Services: 911

You acknowledge and understand that:

• Aria’s crisis detection systems are automated and may fail to detect expressions of distress. They are not a substitute for professional crisis intervention or emergency services.
• Aria is not a crisis service and is not equipped to provide real-time safety assessments or interventions.
• If you or someone you know is in immediate danger, you should contact emergency services (911) directly. Do not rely on Aria in an emergency.
• The crisis resources provided by Aria are operated by independent third parties. We do not control, endorse, or guarantee the availability or quality of these services.

To use the Service, you must create an account by providing accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

Aria retains information from your conversations in order to personalize future interactions. This includes:

• Conversation Content: The text of messages you send to Aria and Aria’s responses.
• User Profile Information: Details you provide during onboarding (such as your name, communication preferences, and topics of interest).
• Memory Data: Key facts, preferences, and contextual details extracted from your conversations and stored to enable continuity across sessions.
• Pattern Data: Behavioral, emotional, temporal, and topical patterns detected across your interactions.
• Usage Data: Metadata about your interactions, including timestamps, session duration, and feature usage.

Your data is used for the following purposes:

• To provide, personalize, and improve the Service
• To enable Aria to remember and reference your previous conversations
• To detect patterns that enhance the relevance and quality of Aria’s responses
• To operate crisis detection and safety systems
• To communicate with you about your account or the Service
• To comply with legal obligations

We do not sell your personal data. We do not use the content of your conversations for advertising or marketing purposes. For complete details on data collection, use, storage, and your rights, please refer to our Privacy Policy.

Your conversation data and memory data are retained for as long as your account is active. You may request deletion of your data at any time by:

• Using the in-app data management features to delete specific memories or conversations
• Contacting us at [SUPPORT EMAIL] to request full account and data deletion

Upon receiving a valid deletion request, we will delete your personal data within thirty (30) days, except where retention is required by law or necessary for legitimate business purposes (such as resolving disputes or enforcing our Terms). We will inform you if any data cannot be deleted and explain the reason.

The Service uses third-party infrastructure and AI model providers to operate. Your data may be processed by these providers in accordance with their respective terms and privacy policies, and in compliance with our data processing agreements with them. These providers are contractually obligated to process your data only as necessary to provide services to us and in compliance with applicable data protection laws.

The Service may be offered under different subscription tiers (Free, Standard, Premium, or as otherwise designated), each with different features and limitations. Details of current plans and pricing are available on our website and within the application.

If you subscribe to a paid plan, you authorize us to charge your designated payment method on a recurring basis at the rate specified at the time of purchase. All fees are stated in U.S. dollars unless otherwise indicated.

You may cancel your subscription at any time through your account settings. Upon cancellation, your paid access will continue until the end of your current billing period. We do not provide prorated refunds for partial billing periods unless required by applicable law.

We may change our pricing at any time. Price changes for existing subscribers will take effect at the start of the next billing period following at least thirty (30) days’ notice.

The Service, including its design, features, code, AI models, branding, and all related materials, is owned by [COMPANY LEGAL NAME] and protected by copyright, trademark, and other intellectual property laws. Nothing in these Terms grants you any right, title, or interest in our intellectual property except the limited right to use the Service as described herein.

You retain ownership of the text content you submit to the Service (“User Content”). By submitting User Content, you grant us a non-exclusive, worldwide, royalty-free license to use, process, store, and analyze your User Content solely for the purpose of operating, providing, and improving the Service.

Responses generated by Aria (“Output”) are produced by artificial intelligence and are not guaranteed to be unique or original. You may use Aria’s Output for your personal purposes, but you acknowledge that similar or identical Output may be generated for other users. We make no representations regarding the intellectual property status of any Output.

Before initiating any formal dispute proceeding, you agree to first contact us at [SUPPORT EMAIL] and attempt to resolve the dispute informally for at least thirty (30) days. Most disputes can be resolved through good-faith communication.

If the dispute is not resolved informally, you and we agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved through binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules. The arbitration shall be conducted in [JURISDICTION], or at another mutually agreed location, or virtually if both parties agree.

Nothing in this section shall prevent either party from seeking injunctive or other equitable relief in a court of competent jurisdiction for the protection of intellectual property rights or to prevent irreparable harm.

These Terms shall be governed by and construed in accordance with the laws of the State of [STATE], without regard to its conflict of law provisions.

These Terms, together with our Privacy Policy and Acceptable Use Policy, constitute the entire agreement between you and us regarding the Service and supersede all prior agreements and understandings.

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

You may not assign or transfer these Terms or your rights under them without our prior written consent. We may assign these Terms without restriction.

We may provide notices to you via email at the address associated with your account, through in-app notifications, or by posting on our website. You are responsible for keeping your email address current.

By using the Service, you consent to receiving electronic communications from us, including emails, in-app messages, and push notifications (where enabled). You agree that all communications we provide to you electronically satisfy any legal requirement that such communications be in writing.